In response to the latest Government advice on the COVID-19 outbreak, and in order to protect the wellbeing of its staff and customers, merseyflow will be closing its Walk-in Centre from 7pm on Tuesday 24 March 2020 until further notice.
Payments can be made remotely through the following channels: • www.merseyflow.co.uk • via the merseyflow quick pay app • by phoning 01928 878 878.
Online facilities such as the merseyflow website and the quick pay app will operate as normal. Customers may experience longer waiting times when phoning merseyflow due to an increase in calls and reduced staffing levels.
Merseyflow is also extending all Halton Resident and Blue Badge plans, which means customers with one of these plans can continue using it without needing to renew until further notice.
Customers whose plans were due to expire do not need to take any action and will not receive a renewal reminder, as their plan will simply continue providing them with unlimited crossings until further notice.
Neil Conway, Chief Executive of merseyflow, said: “These are exceptional circumstances which require exceptional measures. We will be closing the Walk-in Centre to protect the wellbeing of our staff and customers and we apologise for any inconvenience this may cause. We also recognise that a large number of Halton residents and Blue Badge holders come to the Walk-In-Centre to renew their plans, which is why we have extended all of these until further notice.”
Neil added: “We would like to thank our fantastic employees for their commitment and dedication during this difficult time. We look forward to seeing you all again as soon as it is safe for us to reopen the Walk-In Centre.”
To open an Merseyflow account, update account details, pay for a crossing, pay a penalty charge notice or appeal a penalty, please visit www.merseyflow.co.uk.
Merseyflow will continue to closely monitor the situation and adhere to the latest Government advice. For the most up to date information, please check merseyflow’s social media channels regularly:
https://www.facebook.com/merseyflowtolls/ • https://twitter.com/merseyflow
An innovative community support scheme developed as part of the Mersey Gateway Project is coming back to boost community organisations in Halton in 2020.
The Mersey Gateway Time Bank scheme, which provides help and practical support for community groups, charities and voluntary organisations in Halton, will re-open applications for support today.
Local groups and charities will be able to submit applications by emailing firstname.lastname@example.org until Friday 27 March 2020.
Time Bank is a way for Merseylink – the team responsible for the operations and maintenance or the Mersey Gateway – and Merseyflow – the tolling administrator – to demonstrate their commitment to the local area and provide practical help and support to community groups, charities and voluntary organisations.
The scheme offers a commitment of time, expertise and resources from Merseylink and Merseyflow. Applicants will benefit from ‘deposits’ of time and resources, which can then be used to provide long-lasting benefits to community life in Halton.
Since the scheme was launched in May 2014 the Time Bank has already gifted over 20,000 hours of support locally across 18 projects in Runcorn and Widnes.
Play areas, village halls, studios and community facilities are just some of the organisations that have benefited from previous rounds of Time Bank activity.
One of those to benefit last year was LOOSE Charity in Widnes, which had a garden area completely transformed with new paved areas, planters and garden furniture for service users to enjoy.
Louise Nulty, studio project manager at LOOSE charity, said: “To have the support of Time Bank to transform our back space into a welcoming, attractive haven is fantastic.
“The revived area lifts everyone who attends, especially those who have seen it over many years.
“They can’t believe the change and the fact that it is now a useable and beautiful place for our visitors.”
A minimum of 30 days per year are committed through the Time Bank scheme, and assistance can include anything from regeneration activities, career advice, technical advice, general maintenance, painting and litter picking, as well as any suggestions applicants can provide.
Helen Higginson, Head of Fundraising at The Warrington & Halton Hospitals’ Charity, which also benefited from the initiative, said: “The project is hugely beneficial for our patients and their families. By creating fabulous gardens to enjoy, our patients can feel more at home. We’re incredibly grateful for all of our project volunteers who are giving up their time to take on the challenge.”
Community groups, charities and voluntary organisations who are interested in applying for support from the Time Bank are advised to get their applications in as soon as possible.
Anyone interested in applying can email email@example.com to apply or to find out more information.
Karen Atherton, Network Steward at Merseylink, said: “It’s been another fantastic year for the Time Bank scheme. The team really enjoyed projects ranging from reviving gardens, patios and play areas for charities across the community, including the Warrington & Halton Hospitals’ Charity, Westfield Community Playgroup and LOOSE Charity. We’re looking forward to welcoming even more projects on board for the Time Bank Initiative 2020.”
Beatriz Fuentes, Head of HR at Merseyflow, said: “We are proud to support the work of amazing local charities through the Time Bank initiative. Getting involved in the community challenges has brought our team together and provided the opportunity to engage with other volunteers and local charities. We’re excited to see what new projects we will be giving time to in 2020.”
The organisers of the Halton Christmas Toy Appeal are celebrating their best year yet.
More than £300 and hundreds of brand-new toys have been collected at Merseyflow’s walk-in centre in Runcorn for the campaign.
It means disadvantaged children across Halton will get an extra gift from Santa this year.
The aim of the Appeal, run by Widnes-based mum of four Nicky Woodward, is to make sure less fortunate children from across Halton have something to enjoy this Christmas.
Since the Appeal first launched five years ago, over 300 local babies and children up to 18 have benefited from the campaign.
The Mersey Gateway Crossings Board staff have contributed to the best year yet for toys collected, with four large boxes of brand-new toys donated to disadvantaged children in the area.
The money will be used by the Halton Christmas Toy Appeal to buy additional age – appropriate toys which will be distributed to children in some of Halton’s most deprived areas.
Mersey Gateway Crossings Board have been pleased to support the Halton Christmas Toy Appeal. Supporting the valuable work of Nicky and her team has seen all the team contribute and boost the worthy Appeal on behalf of those in need in Halton.
Latest Mersey Gateway statistics show highest ever on-time journey payment rate and annual 18.5% drop in PCN charges
latest Mersey Gateway figures show a 18.5% drop in the number of Penalty Charge
Notices (PCNs) issued compared to the same period in 2018.
They also show the highest ever payment on time rate and record traffic levels using the Mersey Gateway Bridge between Runcorn and Widnes.
- An 18.5% reduction in the number of PCNs
compared to the same period last year (meaning 38,096 fewer PCNs were issued)
- Journey numbers increasing by 3% compared to the same period
last year up to a record high of 6.25 million journeys.
- 97.3% of journeys were paid for on time
(either through their account or by midnight the day after crossing) – this is the highest ever
- July was the highest ever month (2.14 million
crossings) for journeys made across the bridge
number of PCNs issued between July and September 2019 has fallen by 38,096
compared to the figure from the same period last year. This is an 18.5%
year-on-year drop in the number of PCNs issued, which means that more people
are paying on time for their crossing.
comes at a time when traffic levels using the bridge are at their highest ever
recorded, with 6.25 million journeys being made across the River Mersey in
Halton during the July – September 2019 period.
Conway, Chief Executive of merseyflow, said: “This has been our best ever
quarter. I am delighted to see the significant reduction in PCNs and an
all-time high in journeys paid for on time, particularly when the quarter recorded
the highest number of crossings made across the bridge.
added: “These statistics show that we are achieving our key objectives,
improving the pay on time rates for the users of the bridge, and as a
consequence of that reducing the number of Penalty Charge Notices issued. The
work we do to encourage people to register with us and pay on time is working,
and we will continue to look at new ways to make it quicker and easier for users
of the bridge to either register with us, or to pay their charge on time, as we
want to see the trend of reducing PCN numbers and increasing traffic levels
Bennett, Managing Director of the Mersey Gateway Crossings Board, said: “It’s
great to see more people using the Mersey Gateway Bridge and less people
getting PCNs. We would much rather everyone paid on time or registered with
merseyflow. In an ideal world, we don’t want to issue any PCNs, so it is very
positive to see this 18.5% year-on-year reduction.”
added: “We’re now two years on from the bridge opening, so the ongoing increase
in traffic levels shows people are benefitting from quicker, easier and more
reliable journeys across the river. We know how important this reliability and
access is to residents, commuters and the business community, so our focus is
on maintaining that and improving the service wherever we can.”
The quarterly merseyflow dashboard provides a range of in-depth statistics and graphs which show information on the number of crossings made, average daily traffic, number of PCNs issued, payments made on time, total revenue and what percentage of this comes from PCNs.
New look signage set to be installed across Mersey Gateway route as part of future-proofing exercise as Silver Jubilee plans develop
There will be a new look to signage on and approaching the Mersey Gateway Bridge starting this month.
Drivers and residents will see the ‘Large Red C’ symbol on the new signs – the ‘C’ stands for ‘charge’. It will be very familiar to anyone who has seen congestion charge signage in London and be instantly recognisable to many people as symbolising there is a charge to pay for crossing the bridge.