The Mersey Gateway Project

Coronavirus: merseyflow Walk-in Centre closing ‘until further notice’

In response to the latest Government advice on the COVID-19 outbreak, and in order to protect the wellbeing of its staff and customers, merseyflow will be closing its Walk-in Centre from 7pm on Tuesday 24 March 2020 until further notice.

Payments can be made remotely through the following channels: • • via the merseyflow quick pay app • by phoning 01928 878 878.

Online facilities such as the merseyflow website and the quick pay app will operate as normal. Customers may experience longer waiting times when phoning merseyflow due to an increase in calls and reduced staffing levels.

Merseyflow is also extending all Halton Resident and Blue Badge plans, which means customers with one of these plans can continue using it without needing to renew until further notice.

Customers whose plans were due to expire do not need to take any action and will not receive a renewal reminder, as their plan will simply continue providing them with unlimited crossings until further notice.

Neil Conway, Chief Executive of merseyflow, said: “These are exceptional circumstances which require exceptional measures. We will be closing the Walk-in Centre to protect the wellbeing of our staff and customers and we apologise for any inconvenience this may cause. We also recognise that a large number of Halton residents and Blue Badge holders come to the Walk-In-Centre to renew their plans, which is why we have extended all of these until further notice.”

Neil added: “We would like to thank our fantastic employees for their commitment and dedication during this difficult time. We look forward to seeing you all again as soon as it is safe for us to reopen the Walk-In Centre.”

To open an Merseyflow account, update account details, pay for a crossing, pay a penalty charge notice or appeal a penalty, please visit

Merseyflow will continue to closely monitor the situation and adhere to the latest Government advice. For the most up to date information, please check merseyflow’s social media channels regularly: •

Halton Christmas Toy Appeal

The organisers of the Halton Christmas Toy Appeal are celebrating their best year yet.

More than £300 and hundreds of brand-new toys have been collected at Merseyflow’s walk-in centre in Runcorn for the campaign.

It means disadvantaged children across Halton will get an extra gift from Santa this year.

The aim of the Appeal, run by Widnes-based mum of four Nicky Woodward, is to make sure less fortunate children from across Halton have something to enjoy this Christmas.

Since the Appeal first launched five years ago, over 300 local babies and children up to 18 have benefited from the campaign.

The Mersey Gateway Crossings Board staff have contributed to the best year yet for toys collected, with four large boxes of brand-new toys donated to disadvantaged children in the area.

The money will be used by the Halton Christmas Toy Appeal to buy additional age – appropriate toys which will be distributed to children in some of Halton’s most deprived areas.

Mersey Gateway Crossings Board have been pleased to support the Halton Christmas Toy Appeal. Supporting the valuable work of Nicky and her team has seen all the team contribute and boost the worthy Appeal on behalf of those in need in Halton.

Mersey Gateway Bridge New Look Signage


New look signage set to be installed across Mersey Gateway route as part of future-proofing exercise as Silver Jubilee plans develop

There will be a new look to signage on and approaching the Mersey Gateway Bridge starting this month.

Drivers and residents will see the ‘Large Red C’ symbol on the new signs – the ‘C’ stands for ‘charge’. It will be very familiar to anyone who has seen congestion charge signage in London and be instantly recognisable to many people as symbolising there is a charge to pay for crossing the bridge.

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Mersey Gateway Bridge Receives Outstanding Structure Award (OStrA) 2019

The IABSE Outstanding Structure Award (OStrA) was established in 1998. It is one of the highest distinctions awarded by IABSE and recognises, in different regions of the world, some of the most remarkable, innovative, creative, or otherwise stimulating structures. Sustainability and respect of the environment is also an important factor. This Award recognises the most remarkable, innovative, creative or otherwise stimulating structure completed within the last few years. The Awards are restricted to a maximum of one Award per year. The Outstanding Structure Award Committee was chaired by Mr. Naeem Hussain.

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Mersey Gateway team reveals record-breaking traffic levels on new bridge

Latest Mersey Gateway figures reveal record-breaking months for journeys over the new toll bridge that links Runcorn and Widnes.

The newly-released figures show that between October and December 2018:

  • Six million journeys were made across the Mersey Gateway Bridge.
  • More than 96% of journeys were paid before the payment deadline of midnight the day after crossing.
  • October was a record month with the most journeys ever (2,120,000) over the Mersey Gateway Bridge.
  • Average daily traffic levels in October and November were the highest ever recorded.
  • The number of journeys resulting in a Penalty Charge Notice, and the percentage of revenue generated through PCNs, has fallen.

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Halton Borough Council Mersey Link

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Mersey Gateway Project